+- Please write to us on support@gameshort.in in case you wish to cancel your buy order or sell order. However, we will not be able to cancel an order if the shipment is already in transit.
- All Pre-owned product carry a 7 day return policy covering only against functionality issues. All our Pre-owned product carry our logo stamp to facilitate easy returns in case of any issue and to avoid fraudulent claims. No returns shall be entertained if the stamp is tampered with. Only the product containing our logo stamp will be eligible for return/replacement under any circumstances.
- In the event of return of product due to non-functionality, we will schedule a return pickup and the product received will be tested and a replacement will be provided subject to no physical damage on the product and it’s satisfying the policy defined in point. No replacement will be provided if the product is in perfectly functional condition and the same will be returned to the user after the payment of necessary shipping charges.
- Pre-owned hardware comes with a 7 days and 1 month to 1 year warranty from our end starting from the date of delivery. In the event of any issue occurring with the product, the same must be informed to us immediately to process for servicing. If an issue is noticed within 7 days from the date of delivery, the product will be replaced. If an issue is noticed after 7 days and before warranty period, the product will be serviced through our vendors and will be sent back to the user, the user will have to bear with us for the time taken by the vendor to service and fix the product. Warranty becomes void in case the product has physical damage or repaired or the warranty seal is tampered with.
- Warranty claims for brand new hardware which come with the manufacturer’s warranty (details if mentioned on the description of the product) will have to be claimed directly from authorized service centers of the manufacturer.
- Any request for cancellation of orders once dispatched shall not be entertained.
- Please allow up to 7 working days for your refund to be processed.
- A refund would be processed directly to the original mode of online payment and cannot be refunded to alternative modes of payment.
- We provide refund only in case of non-availability for the same product for replacement and for following conditions:
- Damaged or Faulty Product(s).
- Wrong Product(s) delivered which are not as per your order.
- Cancellation of order before dispatch.
- Cancellation of order due to stock unavailability.
- When the product is shipped will and the customer cancelled the order will not refund the partial payments.
- If a customer makes full payment and the parcel is dispatched from our warehouse and he refuses to take it, the remaining amount will be returned to him after deducting the shipping charges.
- Make unboxing video of each parcel before opening the box, In which the Awb number of the parcel should be visible, every corner of the clear parcel should be visible, If there is any damage during transportation or the item is missing or you receive another parcel, Our team will claim it and give it to you, If you do not make the video, it will not be our responsibility.