Refund & Return Policies

1. Order Cancellation

To cancel a buy or sell order, please contact us at support@gameshort.in.

Cancellation requests will not be accepted if the shipment is already in transit.

Once an order has been dispatched, cancellation cannot be processed.

2. Replacement Policy for Pre-Owned Products

Eligible products come with a 7-day to 24-hour replacement policy, covering functionality issues only.

All pre-owned products carry a GameShort logo stamp, which is mandatory for replacement.

No replacement will be accepted if the logo stamp is tampered with. Only products with an intact GameShort logo stamp are eligible for replacement.

Note: Returns or replacements will not be provided on the basis of product condition. If a customer wishes to verify the actual condition of a product, they may request live photos from our team before placing an order.

Replacement Process

If a product is reported as non-functional, a return pickup will be arranged.

Upon receipt, the product will be tested:

  • If confirmed non-functional, a replacement will be provided with free shipping, provided there is no physical damage.
  • If found functional and not as claimed, the product will be returned to the customer and shipping charges will be paid by the customer.

3. Warranty on Pre-Owned Hardware

Warranty duration: 24 Hours / 7 Days / 1 Month / Up to 1 Year (varies by product).

Warranty starts from the date of delivery. Customers must report issues within the warranty period to initiate servicing or replacement.

Warranty Becomes Void If:

  • The product has physical damage.
  • It is repaired by unauthorized personnel.
  • The warranty seal/logo stamp is tampered with.

4. Warranty on Brand-New Hardware

Brand-new hardware includes the manufacturer’s warranty.

Claims must be raised directly with authorized service centers mentioned in the product description.

5. Refund Policy

Refund Timelines & Method

  • Refunds will be processed within 7 working days.
  • Refunds will be issued to the Online Payment Method only.

Special Conditions

  • If a customer cancels an order after shipment, any deposit paid will be non-refundable.
  • If full payment has been made and the parcel is refused on delivery, the refund will be issued after deducting applicable shipping charges.

6. Unboxing Video Requirement

Customers must record an unboxing video before opening the parcel. The video must clearly show:

  • The AWB number on the parcel.
  • All corners of the sealed parcel before opening.

Important: Without an unboxing video, GameShort will not be responsible for:

  • Damages during transit
  • Missing items
  • Wrong product delivered